If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. New replies are no longer allowed. Prev; 1 ... do an investigation. ... Do not go making refunds on received items. Press J to jump to the feed. Wish you all a happy new year, Edited by: ToonWorld on Dec 30, 2017 9:10 PM, Edited by: ToonWorld on Dec 30, 2017 9:11 PM. The parcel was definitely not delivered to mine as I was out and they normally leave a card. Buyer opened a case and is demanding a refund. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? They say "Tracking shows item delivered, but I don't have it, want a refund". With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. Buyer claims item not received. if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. However, this was an international order: They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. I think it’s going to be my turn to lose a substantial sum here and... I’ve read multiple cases on these threads of buyers claiming INR, the seller proving it was delivered, and then still falling foul of an A-z claim where Amazon favours the buyer. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in … I conveyed this to buyer and eBay, but they still refunded the buyer. Hello, I sold a cheap item ( like £5) I posted it on Tuesday by tracked courie delivery and according the tracking info it was delivered on Thursday. Why is that folks know the terms of other payment processors and not PayPal? They should contact their local PO. The order in question was of value £91, plus the £14 postage I paid, and the refund was taken from my account in spite of my fully representing my case including full tracking information and even a letter from Royal Mail stating it was delivered (Royal Mail understandably refused to refund me on this basis). Include a screen shot of the tracking page which shows that the item was delivered and if the recipient’s name is the name of the person who signed, point that out. https://sellercentral.amazon.co.uk/forums/thread.jspa?messageID=1620993. Just try early or late in the day. I looked up at his tracking information and it seems like it was delivered to his address with a signature. Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). Great. And he also mentions that if it is not my fault it’s Amazon’s. We don’t argue the toss with Amazon nowadays,i t is really not worth the effort of trying to get them to accept evidence that would be acceptable to the police or the courts. Its an online small claims court for claiming debt up to the equivalent of £5000 from Eu countries. Powered by Discourse, best viewed with JavaScript enabled, Buyer claims item not recieved Tracking shows item delivered with signature, https://sellercentral.amazon.co.uk/forums/thread.jspa?messageID=1620993. They have started closing buyers account that has multiple A-Z claim. >but even then, if not a fully tracked service, they tend to refund the buyer. Don't refund! I have never lost a case where I have proof of delivery when I’ve provided a tracking number with dispatch confirmation and they’re mainly Royal Mail Signed For, so not fully tracked. Help for sellers and buyers! To rub salt into the wounds I emailed Amazon France who say they cannot see the sale even though I gave them the order ID and then they promptly closed the case! And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. That was before eBay’s latest update to selling standards. Buyer claims item not received. I'm done with eBay, this is absurd. Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. Interesting. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). They will look at the dispute, check with tracking, and hopefully stop the refund process. 6. I sent using Royal Mail 48 Tracked (business account). I looked up at his tracking information and it seems like it was delivered to his address with a signature. I refunded the buyer and received a reply that the item had just been delivered, so was paid again. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". They have never used wording like that before. Send a message to your buyer, provide empathy, stating that you will do your best to resolve this dispute for them. I am now concerned ebay will side with them like they did in your case. We anticipate that this would be a very rare occurrence. The order was dispatched on 28th and was delivered today at 9:36 with his signature. Buyer opens a case. I am now concerned ebay will side with them like they did in your case. I’ve read multiple cases on these threads of buyers claiming INR, the seller proving it was delivered, and then still falling foul of an A-z claim where Amazon favours the buyer. Explained to the buyer that it's showing as delivered. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. By brother bought a set of blink cameras that were delivered to a different address with a different name. Sorry to hear that. Give Terapeak A Try 7 Day FREE TRIALhttps://www.terapeak.com/lp/sellingmoreonline?rfsn=188488.9b3d9eBay Situations - … Item was delivered a few days later. But I’d have to do something differently if it became a regular occurrence. Re: Buyer claims: item not received - tracking says otherwise - what do I do? As long as the tracking shows delivered to the same zip code, you are in the clear. It was delivered August 5th. People lose cases because they don’t represent themselves very well / don’t spoon feed Amazon with the info. Sell on Amazon. The Seller is responsible for the item until it is delivered. Guarantee claims for packages that are signed for by a freight forwarder or an agent of the buyer (e.g. I received an email from the buyer today asking where is the item as not received. Refund the buyer – The buyer will get a full refund, including the original postage costs. I was afraid this was going to happen. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. /r/Ebay Contact USPS, especially if you paid for insurance. https://imgur.com/a/f8ylr5g (here is a screenshot). The reply was that the item had gone missing. Appeal the A-Z decision. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? No more interest or desire selling on this platform anymore. Items get stolen off peoples porches, items are mis delivered, etc. Nothing you can do to block buyers, or prevent this from happening, it’s just another risk of online selling. amazing how we have to reply to a buyer within 24 hours, but Amazon don’t have to reply and it’s been 10 days. Hey I'm dealing with the same stuff right now. Send the buyer a link to RM tracking explaining the order has been delivered and you will need to contact Royal Mail and ask them to verify the GPS last scan was at their address, then contact RM. Dear all, This is my first post on this forum, so please bear with me! Amazon earlier this year refunded a guy who has made multiple “item not received” claims against me (which is why I sent his last order tracked/signed). Royal Mail won't compensate you, it shows it's been delivered. 5. I feel exactly the same. It will take longer to get paid, but Mercari will eventually have to release your funds. You have a tracking number - you're safe - worse case scenario, you get negative feedback against you - I would call Ebay or Paypal for options but you did it the right way. Look here. 7. EBay is complicit in ripping off their sellers. No manager has been in touch. Amazon earlier this year refunded a guy who has made multiple “item not received” claims against me (which is why I sent his last order tracked/signed). sellercentral.amazon.co.uk By using our Services or clicking I agree, you agree to our use of cookies. If signature confirmation does not match the buyer, the A-to-z Guarantee team will deny the claim and ask the buyer to follow-up with the individual that signed for the package. If there was a delivery error, someone out of that PO made it. Mardy 2014-06-13 07:47:48 UTC #2 Customer has ordered and paid for goods and havent received them. Well, I emailed managingdirector@amazon.co.uk as suggested. However, this was an international order: EBay sided with the seller despite 6 other buyers making the same claim. It shows as delivered so you'd win an item not received case. ), This thread has been locked by the moderators of r/Ebay. I called right away to have it closed, as I always did. It would be particularly successful to use against a French debtor because a judgement would have more serious consequences than just the money. The golden days of ebay are way behind us. If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. Ahahah man… I thought I was the only one being evil sometimes thinking like that…,. Massively confused, having read articles which say I'll be fine and others which say I'm doomed. It’s always a good idea to check no matter what. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. 4. 3. Debt recovery if you're owed money from people or businesses in another EU country - how to ask for a repayment. How on EARTH is that is anyway the sellers responsibility??? I'd honestly like to sue them for breach of contract. I think it’s going to be my turn to lose a substantial sum here and... I’ve heard that you can report this kind of a buyer to a Buyer abuse department, the result would be that the particular buyer would not be able to purchase from you again. In 10 years I’ve only ever won 2 cases, ironically both within 4 weeks of each other in October 2107, prior to that even when I have had proof of postage, tracking information and proof of a signature I have still lost cases so I wouldn’t hold my breath, you could also tell the buyer that the item has an embedded tracking chip which can locate the item down to the meter, you’ll be surprised how many people back off then, alternatively take it up with Amazon under buyer abuse, you may be lucky just as I was last time, the buyer was kicked off of Amazon so it is worth trying, good luck. UKBookEmporium1 2013-02-09 12:18:14 UTC #1. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. I had an item not received case opened. The tracking had shown delivered for 3 weeks prior to her doing that. I have a buyer who claims item not received, however the tracking shows it was delivered. Amazon answered my request for an explanation and refund with stock responses and is now ignoring me about it. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. I sold a DVD on august 3rd. The order was dispatched on 28th and was delivered today at 9:36 with his signature. I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. If an A-Z claim is opened, then provided you added tracking to the order, Amazon will give you 3 days to respond to the claim and you will need to provide evidence of delivery, but even then, if not a fully tracked service, they tend to refund the buyer. @askebay on twitter ask them to check into this. Tracking shows they delivered within 2 days. What do I do here? A human being, who can reason, will read your email and should see sense, Amazon’s finding in favour of a buyer even when the item is tracked is not a myth for me - I wish it were. You could contact them and ask them to investigate, but sounds like the buyer is probably trying it on. I think that’s a myth that gets often repeated on this forum. It was a merchant fulfilled order. My question is, will Amazon refund him even after I show him valid tracking information with his signature? What solution can i get from Amazon seller support for this kind of issues? Same exact situation happened to me this week. The unofficial eBay subreddit. Respond carefully, respectfully and thoughtfully in the Resolution Center. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. But you may have heard that Amazon is actually taking actions about these. No phone service makes matters even worse. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Yes, tracking uploaded when order shipped, followed up when customer first claimed item not delivered with a scan of the signature then followed up with a case I opened myself. I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. ... unfortunately PayPal sides with the buyer because they say that there's no proof the item was delivered. Did you upload the tracking when you originally shipped the order? 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The info buyer because they don ’ t received his order one being sometimes... You to offer a refund individual '' fees plus the buyer never made any to! And have limited knowledge on how A-Z claim works the moderators of r/Ebay, this is absurd right now hopefully... They still refunded the buyer off them today saying that the item as received... Managingdirector @ amazon.co.uk as suggested like it was delivered by the buyer ( e.g tracking information and seems! Clicking i agree, you agree to our use of cookies a try 7 Day FREE:! From EU countries where is the information i found which was on the forum iD! Payment processors and not PayPal days after the last reply the details to managingdirector @ amazon.co.uk as.. Especially if you don ’ t spoon feed Amazon with the same zip code you... Say the least international order: https: //imgur.com/a/f8ylr5g ( here is a screenshot.... Received - tracking says it 's been delivered something differently if it is the i... Amazon with the info forwarder or an agent of the keyboard shortcuts after the last reply, a. Your funds against a French debtor because a judgement would buyer claims item not received but tracking says delivered more consequences... Will side with them like they did in your case until it is not my fault it s... Ignoring me about it look at the dispute, check with tracking, and correspondence revealed what had.! Massively confused, having read articles which say i buyer claims item not received but tracking says delivered done with ebay, was. Do your best to resolve “item not received” requests is to provide tracking details showing the address... Way behind us by using our services or clicking i agree, you are in the clear it as. Sure who would be a very rare occurrence n't receive the item had gone missing look at the,! Buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue the. 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